Support Plans

Logical Admin

Support Plans

This page outlines popular support plan structures. Final offerings are customized with sales representatives to match your business goals.

  • Plan one supports small to medium businesses with remote support and monitoring.
  • Plan two is designed for medium to large businesses needing complete IT department coverage.
  • Plan three augments your existing technical department for overflow and special projects.
  • Plan four provides full integration including management, monitoring, and asset lifecycle support.
LtS1

Support Plan One

Starts at $80/month per system (up to 7 systems).

For small to medium businesses that need structured remote support and monitoring.

  • Business-hours support line (0900 to 1700).
  • 10 hours/month remote support.
  • Ticketing and knowledge base access.
  • Offsite server backups up to 10TB.
  • Antivirus and malware protection on servers.
  • Server data encryption and remote monitoring.
LtS2

Support Plan Two

Starts at $85/month per system.

Advanced package for medium to large businesses needing full IT department capabilities.

  • 24-hour remote support and support calls.
  • 24-hour device and network monitoring.
  • Priority ticketing and one point of contact.
  • Managed antivirus, malware, and ransomware protection.
  • Remote connection to organization devices.
  • Discounted Office 365 options.
  • Off-site workstation and server backups.
  • Special project management and on-site support requests.
LtS3

Support Plan Three

Integrated with your existing technical staff.

Overflow support for organizations with internal technical teams.

  • Project assistance for your in-house technical department.
  • Overflow queue handling during peak workload periods.
  • Collaborative troubleshooting and escalation support.
LtS4

Support Plan Four

Full systems integration.

Logical Admin provides and manages hardware, software, monitoring, and support staff.

  • Total environment management, monitoring, and support.
  • Hardware and software lifecycle oversight.
  • Strategic alignment of IT with business goals.

Contact

Request a customized support plan